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Manage your name, email and password

Change your account name, confirm a new login email or reset your password.

  1. Update your account name

    Open Settings → Account. Edit Name and select Save name. Wait for the saved message.

    This is your account name. Business details are edited separately in Business Profile.

  2. Request a login email change

    Check Current login email, then enter New login email and select Change login email.

    Read the result. Starting the request does not finish the change.

  3. Complete the email confirmations

    Follow the confirmation instructions sent to both the current and new addresses.

    While Pending email change is shown, use Resend confirmation if needed and follow any wait message. Return to Account settings and check the final current email.

  4. Request a secure password reset link

    In Settings → Account → Password, select Send password reset email. Open the email sent to your account address and follow its secure reset link.

    If you cannot sign in, use Forgot password? on the login page and complete the reset request there.

  5. Set and confirm the new password

    On Choose a new password, enter New password and Confirm new password. Follow the length requirement shown and select Update password.

    Read the result and return to login when ready. Request a fresh reset link if the old one cannot be used.

An email has not arrived?

Check both inboxes and spam folders, then use the available resend or reset action. Follow any wait message. Contact support if you no longer have access to a required address. Keep passwords and reset links private.

Manage your name, email and password | Blue Kite Help