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Business Profile

Choose how customers can contact you

Choose an enquiry option, fill its matching field and check public contact details.

  1. Open Enquiries

    Open Business Profile → Enquiries. From saved details, select Edit beside that section.

    These settings choose the contact action Blue Kite places on generated pages.

  2. Choose your enquiry option

    Under What should generated pages use for enquiries?, choose the route you want:

    • Send visitors to my contact page: enter your contact page address in Contact page URL for page CTAs. A path such as /contact-us or a full URL works.
    • Send visitors to my booking page: enter the full public address in Booking page URL.
    • Use phone or email only: add at least one public phone number or public email in the fields below.
    • Use my WordPress form shortcode: paste only the shortcode for a form already set up on your WordPress website. The shortcode only works where that WordPress form is available.

    Choose a route customers can actually use. If you have no website yet, phone or email can let you continue setup.

  3. Check contact details and timezone

    • Public phone number: use a number customers can call.
    • Public email: use an inbox you are comfortable showing on your pages.
    • What timezone does your business use? Choose your business's timezone.
    • Do you handle urgent or after-hours enquiries? If shown, choose the answer you can support. This does not automatically mean 24/7 service.

Save and test

Select Save & Continue during setup, or Save changes when editing. Wait for saving to finish.

Preview the contact action in your draft. After publishing, test the actual phone link, email, contact page, booking page or form on your website.

Next, set your goals. When setup is complete, review and confirm your profile.

Return to Complete your Business Profile for the full setup sequence.

Choose how customers can contact you | Blue Kite Help