Contact support and follow your requests
Send a support request, follow its status and reply in the saved conversation.
Open Support
Select Support in the app's top bar, or Contact support beside the issue you need help with.
To see earlier conversations, use Support requests in the account menu or View support requests in the support panel.
Describe the issue and send the request
Choose What is this about?, add a Short subject when shown and write your Message.
Include the selected business, page or task, what you tried and what you expected. Requests opened from an issue can include its details automatically. Keep passwords, private tokens and full card details out of the message.
Select Send support request and wait for confirmation.
Keep the reference and open the request
After confirmation, note the request reference and select View request. A confirmation is also sent to your account email.
You can return through View support requests or the account menu's Support requests link.
Read updates and reply in the conversation
In Your support requests, open the relevant subject. Statuses include Received, Looking into it, Waiting for your reply and Resolved.
Read Conversation, then enter Your message under Reply to support and select Send reply. Replying to a resolved issue reopens it when help is still needed.
Cannot use in-app support?
Use the website's Contact page. Policies are also available from the account's support and legal links. Check your request history before sending the same issue again if a submission result is unclear.